MTR Crossrail

On the 30 July 2014 MTR Corporation (Crossrail) Limited, a 100% owned subsidiary of MTR Corporation, was awarded the concession for operating the new Elizabeth line across London.
By December 2019 the construction project shall be complete, marking the introduction of full Elizabeth line services through London.

We seek to provide operational excellence and the highest possible level of customer service for London. MTR Crossrail will deliver train and passenger services including:

  • Excellence in customer service through 40 Elizabeth line stations
  • Providing approximately 700 timetabled services per day
  • A peak timetable frequency of 24 trains per hour
  • An estimated 200 million annual passengers will use the Elizabeth line
  • Totalling an estimated 11.4 million train service km per year

MTR Crossrail expects to employ up to 850 new people, creating jobs for local people. This will include almost 400 drivers and over 50 apprenticeships.

Our aspiration is that MTR Crossrail will set the benchmark for passenger experience on European metro services and achieve internationally recognised high standards of safety, reliability, quality and customer service.

  • At MTR Crossrail, we realise that people are our biggest asset and creating a positive, inclusive culture free of any bias or discrimination is integral to ensuring we provide a great place to work.

    quality and diversity is at the forefront of everything we do and as a company, we promote and encourage employees from both genders and varied backgrounds to pursue personal development opportunities and support them in continually improving within the business. We regularly attend events promoting diversity with organisations such as ENEI & Stonewall.

    As an example, in our most-recent recruitment drive for trainee drivers, a targeted campaign saw the number of female applicants increase from 7% to 11%. We have also rolled out a training course on the importance of Equality & Diversity in the workplace which was positively received by all staff.

    MTR Crossrail is proud to support the promotion of gender diversity and raising awareness of Women in Rail through entering the Big Rail Diversity Challenge. It is a great way to promote these initiatives and network with different companies to share best practice.

    We look forward to the day and giving our continued support.